Broadband Business Service

There is widespread concern in the telecommunications industry that public policy may be impeding the continued development of the Internet into a high-speed communications network. In the absence of ubiquitous, high-speed "broadband" Internet connections for residential and small-business customers, the demand for IT equipment and new Internet service applications may stagnate.Broadband policy is controversial in large part because of the differences in the regulatory regimes faced by different types of carriers. Cable television companies face neither retail price regulation of their cable modem services nor any requirements to make their facilities available to competitors. Local telephone companies, on the other hand, face both retail price regulation for their DSL service and a requirement imposed by the 1996 Telecommunications Act that they "unbundle" their network facilities and lease them to rivals. Finally, new entrants are largely unregulated, but many rely upon the incumbent telephone companies for the last mile or "loop" to connect their customers to their high-speed transport services.This asymmetric regulation is the focus of this volume, in which telecommunications scholars address the public policy issues that have arisen over the deployment of new high-speed telecommunications services.Robert W. Crandall is a senior fellow in the Economic Studies program at the Brookings Institution. His previous books include (with Martin Cave) Telecommunications Liberalization on Two Sides of the Atlantic (2001) and (with Leonard Waverman) Who Pays for Universal Service? (Brookings 2000). James H. Alleman is an associate professor in interdisciplinary telecommunications at the Collegeof Engineering and Applied Science, University of Colorado, on leave at Columbia University.

Broadband Services: Business Models and Technologies for Community Networks

Business Service Management - Business Service Management (BSM) is a flexible, comprehensive approach that links IT resources and business objectives. BSM ensures that everything IT does is prioritized according to business impact, enabling IT to proactively address business requirements to lower costs, drive revenue and mitigate risk.

Business service provider - Business service providers (BSPs) are companies that offer state-of-the-art business applications over the Web. These applications are built and delivered as Web services - designed with modern security, management, and identity standards to facilitate the plug-and-play integration of these services with other BSP services or with internal corporate Web services.

Triple play (telecommunications) - In telecommunications, the Triple Play service is a marketing term in the United States for the provisioning of the three services; high-speed Internet, television (Video on Demand or regular broadcasts) and telephone service over a single broadband connection. Triple Play focuses on a combined business model rather than on solving technical issues or a common standard.

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Broadband Business Service - Broadband Business Service Raving Fans: A Revolutionary Approach to Customer Service Raving Fans: A Revolutionary Approach to Customer Service "Your customers are only satisfied because their expectations are so low broadband business service and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day—in ...

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